Delegate Services Officer (f/m/x) Conference Management

  • Company: K.I.T. Group GmbH
  • Job Location: Berlin - Germany
  • Date: October 20, 2019 22:11
  • Employment Type: temporary
  • Experience: junior
  • Job Functions:

    Administrative, Customer Service, General Business, Other, Project Management

Job summary

K.I.T. Group with its headquarters in Berlin is operating as a Professional Conference Organiser (PCO) with around 60 conferences per year. The Delegate Services division not only serves as a customer service "gateway" to our conference participants, we also set up registration systems and manage all aspects around the registration of participants. Each participant needs to be registered for our exclusive events ranging from 1.500 to 35.000 participants. Your role is to communicate with the participants and help all participants through the different types of registration procedures.

Job description

Your tasks include:

  • Taking care of our national and international registration projects including preparation, follow-up, and on-site management together with our experienced Project Managers
  • Travel management and point of contact for our speakers and participants
  • Registration and management of individual participants and groups
  • Communication with congress participants
  • Manage incoming payments and issue invoices as well as reminder management for unpaid registrations

Job qualifications

Your profile:

  • Successfully completed studies and/or professional training (e.g. tourism/event management) or relevant professional experience (ideally events industry)
  • Strong customer and service orientation with great communication skills
  • Very structured way of working and attention to detail
  • Willingness to take responsibility
  • Performance motivation, negotiation and customer relation management skills as well as a feeling for excellent quality work
  • Very good knowledge of English (native speaker level) and good knowledge of German (advanced level)
  • Diversity competence
  • Willingness to travel and flexibility
  • Sound knowledge of MS-Office

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