Customer Service Representative Dutch (m/f/d)

  • Company: Sitel GmbH
  • Job Location: Berlin - Germany
  • Date: March 26, 2019 13:02
  • Employment Type: permanent
  • Experience: Any
  • Job Functions:

    Customer Service

Job summary

Become a part of our Sitel-Family!

You are looking for a new opportunity in the most vibriant city of Europe? Then come and work with us at our office in Berlin! We are currently looking for native dutch speakers that want to create a whole new customer service experience and want to develope within our company. This is your chance to become a part of a global leading company in the BPO Business that offers you a family atmosphere, space for individuality and lots of fun at work.

Job description

What we offer:

  • Relocation Package 1500€ and for your first two weeks in Berlin we provide accomodation
  • A permanent contract, part-time work possible
  • Monthly salary of 2100 Euro (full time)
  • Paid and extensive on-the-job training
  • Personal and professional development
  • A highly attractive, local and social work environment
  • More benefits for you from cooperations with local partners, such as BVG (Berlin Bus/Train Pass)

Your Tasks:

  • Independent processing of complex customer requests following specified processes, i.e.: Complaint take in, source information, sample shipping, price information, delivery status, via telephone and Email
  • Maintenance of information in the database in particular advanced processing of complaints
  • Maintaining and improving the quality standards
  • Documentation of problems and solutions in the database

Job qualifications

  • The ability to speak and write Dutch at a native level, along with a good level of English.
  • Prior experience in a similar role would be an advantage
  • Excellent communication skills
  • People orientated and team minded
  • High sense of customer and service orientation
  • Fluent in Dutch and English